Customer service? Yeah, about that…

Posted: June 10, 2013 in Customer service, Digestive issues, Exercise, friends, Lego, Supportive Partner Woman, Wegman's, Weight loss, Yard sale

The lowlight of the weekend was getting the inevitable e-mail from AirTran saying that our flights had changed. I booked out of Reagan National in order to save a few bucks and because the times were perfect. Flights were nonstop and avoided the ninth circle of Hell that is Hartsfield-Jackson International Airport in Atlanta. Nothing against Atlanta, it’s probably a great city. I’d just never want to fly there because I’m sure my luggage would take a nice, scenic detour through the Kamchatka Peninsula on its way to Hotlanta.

So, the email stated that our new departing flight left DCA at 6:01 AM, then we had to change planes AND airlines in Atlanta on the way to MCO, getting in around 11:30 AM. That doubled the length of travel time, which was less than optimal. Same deal on the return flight… obligatory stop in Atlanta, leaving two hours earlier than desired, etc.

I cooled off for a day (otherwise Ensign Furious might’ve sailed up aboard his garbage scow and that’s never pretty) and opted to call them this morning. What a circus.

First of all, the menu. The Voice gives you precious few options, one of which is NOT “Speak to a live actual person”. God help you if you opt to press 0, because the Voice gets a bit testy almost snarling “Invalid Command!” and then restarting the menu as if to say, “Now, where was I before you interrupted me, you ignorant jackass?”

Eventually, if you say or press nothing, you get a real, live person. Maybe The Voice does not like to be ignored. Whatever the reason, I got a guy who was reasonably helpful. After a few minutes of phone wrangling, he was able to get us on a flight out of BWI (much closer to home) that is non-stop and while it leaves a little later than preferred, it beats the trip through Il Purgatorio.

The fun part was when he was surprised when I wanted to change both trips. Why wouldn’t I want to fly out of BWI and into DCA? I could have a car stashed in both places. Seriously? To make a long story short, they changed the flights and didn’t require a change fee. Gotta like that. See, it’s been my experience that when you actually get a live person, they are pretty eager to help.

In the good news department, I didn’t fall off the treadmill today. That’s always a plus. No real damage from Friday’s misadventures other than a sizable bruise. Could’ve been a lot worse.

The Ultimate Collector's Series X-Wing

The Ultimate Collector’s Series X-Wing

Other things accomplished this weekend was replacing the shocks on Mario the Honda. They were pretty well gone and once Jim and I got the new shocks on, well, it rode and handled like a new car. Had to road test it, so we headed off to King of Prussia and the Lego Store. Through a combination of VIP points, a timely 10% coupon and a few other discounts/credits we came home with the new Ultimate Collectors Series X-Wing. It’s shaping up to be a most excellent build. This was followed by a trip to Wegman’s. Saturday night, Supportive Partner Woman and I went to El Serrano for a charity margarita competition in which our favorite bartender, Frank, was a contestant. All told, I had about an ounce or two of real, actual booze for the first time since last year. I’m happy to report that it stayed down. Frank wound up winning and gets to go to Mexico, so kudos to Frank! After that, our friends came over to the Nerd Lair and a good time was had by all.

So, all in all, it’s a positive start to the week. Let’s hope it continues.

Song of the Day: Not the Same – Ben Folds Five

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