The good service

The good service

xfinity_comcast_logo

The not-so-good service

Now, before you think this is just another Comcast/Xfinity rant, it’s not.

I will just say that they (Comcast) could get some lessons in keeping customers happy if they just talked to the Fruit.

I’m not talking Fruit of the Loom, though.

I’m talking Apple.

Now, many folks think I’m just a mouthpiece/fanboy/unabashed Jobsian. Do I like Apple? Yes. Have I consistently gotten good product from them? Yes. Are they perfect?

No. They are not perfect.

I’ll get this out there that the Macs I own work that much better than the Windows machine. It takes our Windows 7 laptop  some four minutes to boot from cold. The Mac Book running OS-X Mountain Lion can do it in under 30 seconds.

Big difference.

Now, Supportive Partner Woman and I are both on our third generation of iPhone. We typically eschew the “S” models and upgrade every two years. Currently, we are both running iPhone 5s with 32GB. It’s a good, dependable phone, but it is not without its issues. That’s why I don’t get the Android vs. Apple debate. Recognize that both products have plusses and minuses and go with it. Do I like how my iPhone works with the rest of my tech? Yes. Is there some Android features that I wish it had? Yes. I’m not going to hate on one because I happen to own the other. That’s kind of foolish.

SPW had noticed in recent weeks that her battery had gone haywire. One minute it would show 19%, the next minute it was shutting down. She’d plug it in and 90 seconds later, it would be back in the green. Add this to the fact that whenever we’d go to back it up, it wouldn’t always detect the phone. My phone? No problem.

So, we booked an appointment with the “Genius” bar at the local Apple Store. We were a couple minutes late (blame the traffic and a long line to check in), but we were directed to wait for a “Genius”. We kind of got lost in the shuffle, but eventually, we were helped by a nice young man named Ian. He had the hipster vibe that many of the “Genius” team seem to cultivate. He ran a couple of diagnostics and announced that while the battery checked out, there was apparently a glitch in the software and proceeded to give her another phone. No fuss, no muss. Just simple service without pulling teeth.

What a concept!

To get the same result from Comcast/Xfinity, well, it would take a lot of phone calls and histrionics and threats to switch to satellite.

So, to sum up, Friday was a pretty good day.

In other news, got my blood work back (thanks, Barb!) and it was looking pretty good. A1C is still higher than what is considered normal, but it’s that level without insulin (and it’s pretty much the same as what is was before surgery WITH insulin). My cholesterol is improved… all values (save HDLs) right in the middle of normal range. In fact, most of it is disgustingly normal. It’s an improvement.

Everything seems to be healing up with my toes. I look forward to being back at it on Tuesday after the stitches are removed. I have a lot to catch up on.

Hope you all had a great weekend… it’s off to make dinner for myself and Supportive Partner Woman. Making roasted buffalo sirloin (for her) and roasted chicken breast (for me). Should be yummy!

Song of the Day: We Care a Lot – Faith No More

Currently reading: The Tenth Justice – Brad Meltzer

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s