Estate stuff sucks

Posted: November 20, 2014 in Customer service, Pennsylvania American Water

It’s been quite awhile since I’ve posted anything. Been terribly busy with my mom’s estate, working, and a lot of other stuff.

This little encounter inspired me to post something, though.

Mom had Pennsylvania-American Water for her water company. At best, they were unreliable. She lived alone and didn’t use a lot of water, so she would get a monthly bill of $15. After she passed away, there was even less water being used… primarily if we were working on the house or flushing toilets or washing hands. That was it.

They sent out a letter saying that there must be a problem with the meter and they wanted to replace it. I called and told them that mom had passed and they expressed their condolences and said they would change the billing name to reflect the estate status. There was no charges mentioned to do that and again the person expressed her condolences.

I thought we were good.

The latest bill came and those bastards charged $30 to change the account information.

$30 to type “Estate of” in front of a name.

I called them tonight and it was not good from the get-go. First of all, they were all “That’s the policy when we change a bill.”

I asked to speak to a supervisor and he was, of course, out to lunch. I left word for Don to call me back to discuss this and, of course, he hasn’t. These guys make Comcast look like pros in the service department.

Seriously, folks, if you are looking to buy a home and you find that Pennsylvania-American Water is the local water utility, well, look for another house. They really are that bad.

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