Xfinity sucks and other stories (but mostly Xfinity sucks)

Posted: July 29, 2013 in Comcast, rants, Uncategorized, Xfinity
I'm sure this is what it's like when they aren't trying to sell you something else you don't want or need.

I’m sure this is what it’s like when they aren’t trying to sell you something else you don’t want or need.

Ahh, yes. It’s now time for the yearly Xfinity rant.

Today’s cause was when I called to drop our voice service. Basically put, we don’t use the home phone. At all. I figured, “Why pay for it?” So I called to drop the service.

The “helpful” person on the end informed us that the price would increase if we dropped the service.

Let’s see… drop service, price goes up. Must be that new math, because that doesn’t make a whole lot of sense.

Apparently it does in Xfinity world. Not sure I’d want to live there. I figure down is up, left is right, etc. In Xfinity World, Richard Nixon was probably a Democrat.

“So, Brian,” you’re probably saying, “Why on earth do you stick with them? Why don’t you get a dish?”

The answer there is Wanda, evil queen bitch of our HOA. Erecting a dish would require Wanda approval and I never wanted to deal with the hassle. Now, I’d take some hassle if it meant I could tell Xfinity to get bent. See, that’s how they get you. They have a monopoly. Granted, that’s the only way they get any business. It sure as hell isn’t their stellar customer experience. The other reason I stay with them is that when everything works, the Interwebz is blazing fast and the reliability is above average. I have a lot of devices connected to the Web at home (three computers, two tablets, two smartphones, three other digital streaming units and an Xbox. Oh, and a printer. It handles the traffic admirably.

But is that enough?

See, I’m OK with paying for a lot of the stuff I don’t use. Basically, I watch Formula One racing and Doctor Who. One is in the “sports tier” and the other is in an extended digital tier. I don’t watch BET, Univision, CNN, Fox, MSNBC, QVC, HSN, and Root Sports. I don’t watch much network TV. I don’t use the music channels much, nor MTV, VH1, or CSPAN. I seriously don’t watch CSPAN II. And I don’t need three (???) CBS feeds. I can only watch CSI on one channel at a time. I don’t even use ESPN or Comcast Sports Net anymore. It would be easier to list the channels I do watch than those I don’t.

And apparently, if you’re a long-term customer, they won’t give you one of those $79 Double Play options. They will give you a whopping $20 off your bill. Thanks, guys. And if you just want the Interwebz, be prepared to cough up $75 a month. To look at pictures of cats.

Where does it end?

When will they have enough money?

Comments
  1. Janet Sala says:

    Look on the “bright” side, they are taking our money and investing it in Universal. If past performance is an indicator of future results (which it isn’t, but hey, go with me here), then you will reap the benefit when the board of directors of DIS (the stock) freak out and do crazy good things for the WDW parks. And that, Brian, is something we really can live with!

  2. […] Xfinity sucks and other stories (but mostly Xfinity sucks) (nightfly27.wordpress.com) […]

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