The Ballad of Xfinity – Part Deux

Posted: July 31, 2013 in Comcast, Doctor Who, Exercise, Formula 1, Goals, Little Victories, Stubby the Wonder Toe, Walking, Xfinity
It's like a modern interpretation of the Tower of Orthanc... without the orcs.

It’s like a modern interpretation of the Tower of Orthanc… without the orcs.

So, many of you have probably read of my struggles with a certain cable and internet provider. Two days ago, I was ready to storm the Comcast Center in Philadelphia… HQ of the Evil Empire. Every time I’m in the City of Brotherly Love, I keep looking for Saruman looking out from the undistinguished building. And the architecture isn’t really inspired. It’s kind of like a blocky, 974 foot phallus.

Fitting, seeing as it’s the HQ of a company that likes to give you the shaft at most opportunities.

I’m writing today, though, about a generally positive experience I had with Jared, a member of  Comcast’s Executive Care Team. See, apparently my post on Tuesday ruffled some feathers at Comcast and they were quick to call me and ask me to return their call.

I waited until yesterday morning, giving myself a night’s sleep to cool off. My call was answered by a real, live human being who didn’t sound like he was somewhere in Bangalore. Jared listened as I explained my situation, was very quick to apologize for the manner in which I was brushed off, and in about 15 minutes had restructured our plan so we wouldn’t have to pay more for less service.

In other words, real world math. Best part is I’ll still get BBC America (Doctor Who) and NBC Sports (Formula One).

I really hate having to bitch, but sometimes the squeaky wheel gets the grease. In this case, I was assisted by someone who was courteous and professional. If I had to hazard a guess, Comcast keeps the good ones in reserve. At least my story had a better resolution than this one.

Map of last night's route

Map of last night’s route

Last night I managed to accomplish a goal of mine. I managed to walk the perimeter of Red Rose Commons (local shopping center) while on my break from work. I’ve done the half loop in many forms, but this is the first time I’ve done it and managed to do it in under 30 minutes. It was a big deal because I wasn’t wearing my Beasts, but rather my NB 857 trainers. Feet still felt pretty good and no sign of any blistering. I can deal with that. It seems that my ill effects from Saturday’s New York excursion have gone away. Other than my sunburned head, of course.

My other accomplishment dealt with my mom’s old KitchenAid mixer. A few years ago, she forgot it was plugged in and while pushing it back on the counter, she managed to turn it on while the dough hook was in the bowl. To make a long story short, mixer went *boof* and we had to get her a new one for Christmas. I took possession of the old one, figuring I could look into fixing it.

Stripped and broken gear, surrounded by a LOT of grease.

Stripped and broken gear, surrounded by a LOT of grease.

I did some research on and off over the last couple of years and I found that I could probably repair it, I would just need time and parts. I finally got around to tearing it down on Monday. I found, under the greasy nightmare, that the design had functioned as intended. A nylon worm gear had stripped and broken. The fact this item was designed to fail kept the mixer from serious damage and made it very fixable. So, went to Amazon, ordered a gear assembly, a gasket, and food-safe grease. Grand total for the parts was about $18 including shipping on the gasket. It should sell between $100 and $120 after it’ all fixed up. It’s a KitchenAid, after all.

So, there you have it. Accomplishments mixed with some actual service from Comcast. A pretty good day.

Oh, and in case the good service from Comcast wasn’t enough of an apocalyptic harbinger, I got an email triumphantly informing me that Sinbad was going to be at the Keswick Theatre and I should “Act now” to make sure I got tickets. Now, nothing against Sinbad… I always found him to be amusing, but if you’re datamining a profile of me, I’m pretty sure Sinbad’s not on the radar. I think this is a sign that the smart computers are getting ready to take over the planet.

Better start watching Doomsday Preppers for some tips on how to survive the end of civilization.

Song of the Day: You Dropped a Bomb On Me – The Gap Band

Comments
  1. Kendall says:

    Congrats on the success with Comcast, I received a Tweet last night from someone who goes by ComcastMatt, This is his actual response…. Comcast Matt ‏@ComcastMattV 10h
    @NotesSouthKitch u can call 1-800-comcast or you can email us and we will look into ur issue and have someone reach out to you..

    No email was given and as I have said over and over the 1800 number IS the problem! Really starting to think about Tivo

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